New
v25.10 - Stable
[25.10]
Breaking Changes
- Renamed
/user/directory to/agent/. - Deprecation Notice:
/scripts/cron_mail_queue.phpand/scripts/cron_ticket_email_parser.phpare being phased out. Please transition to/cron/mail_queue.phpand/cron/ticket_email_parser.php. These older scripts will be removed in the November release—update accordingly. New Installs via the script will have this already configured. - Custom is working now. Custom code should be placed in /admin/custom/ , /agent/custom/ , /client/custom/ /guest/custom/ We will provide example code with directory structure for each custom directory a week after this release.
Fixes
- Resolved issue with "Restore from Setup" not functioning correctly.
- Corrected asset name display in logs and flash messages when editing an asset in a ticket.
- Fixed Payment Provider Threshold not being applied.
- Fixed issue where Threshold setting was not saving properly.
- Various minor fixes for Payment Provider issues.
- Removed leads from the client selection list in the "New Ticket" modal.
- Fixed issues with the MFA modal.
- Resolved MFA enforcement bugs.
- Fixed KeepAlive functionality to maintain user sessions longer.
- Fixed multiple broken links caused by the
/user/to/agent/path migration. - Fixed Custom code directories.
Added / Changed
- Removed "ACH" as a payment method; added "Bank Transfer" instead.
- Replaced relative paths with absolute paths for web assets.
- Tickets can now be resolved via the API.
- Added a filter for Archived Users and an option to restore them.
- Introduced a modal when archiving users, allowing reassignment of open and recurring tickets to another agent.
- Improved logic for determining the index/root page.
- Added "Assigned Agent" column for recurring tickets.
- Introduced "Additional Assets" option when editing assets in tickets; modal now uses the updated AJAX method.
- Added Gibraltar to the list of supported countries.
- Added Custom Link Option for the Admin Nav.
- Added Custom Link Option for the Reports Nav.
Other notes
- Major releases will happen on the first week of every Month.