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Changelog
Helpy is a modern, open source helpdesk customer support application. Features include knowledgebase, community discussions and support tickets integrated with email.
Version 2.8 contains important security updates and the following new features:
The 2.7 release of Helpy is here, with several great new features to help you better provide great customer support. There are also some severe security patches in gems and modules that Helpy relies on. It is highly recommended you update to 2.7 as soon as possible. See the UPGRADING.md file for more information.
This release fixes several edge case bugs and adds a couple new API features and an all new Ukrainian language translation. Specifically:
Bug Fixes:
This release includes numerous security updates and should be installed as soon as possible. Make sure you run bundle exec rake db:migrate as this release also includes a new feature for tracking the availability of agents that requires the addition of a new attribute to the User model.
Overall, this version includes:
This release adds important new functionality for managing incoming spam email tickets (particularly from parse webhook services such as Sendgrid or Mandrill). Two new settings have been added that use the spam assassin score provided by these providers to either block tickets outright, or filter them to the spam folder. In addition, dependencies have been upgraded.